What sets Basic ITS apart? One word: Service. We truly believe that service is the key to a successful partnership. Everyone talks about it, but we actually do it. And we do it better than anyone else. Our role is to complement your existing IT department, allowing you to effectively manage the needs of your business. We fill in the missing pieces by providing the services and solutions to make everything seamless on your end. Whether you’re a mid-size business looking for more complete IT support or a large healthcare system needing to look at cost-effective solutions, we equip our clients with the most efficient technology solutions available.
Our service model includes an extensive escalation process to ensure nothing falls through the cracks. We return service calls from our contracted customers within 30 minutes, provide specific time frames for service delivery, and monitor our staff to ensure proper follow-through. We pride ourselves on customer service & customer loyalty.
We also have the capabilities and capacity to handle multiple locations – we can help coordinate services and assist IT Departments with special projects or long-term needs so we can be the single point of contact. This gives the organizations we are working with the ability for their staff to spend more time on their core responsibilities.
Our core maintenance and solutions services include: