Who We AreInnovative Approaches to optimize your workforce's efficiency
Core Maintenance and Solutions Services
Customer service & customer loyalty are at the heart of everything we do. Our service model includes a time-proven escalation procedure that ensures nothing is overlooked. We return service calls from our contracted partners within 30 minutes, provide accurate service delivery schedules, and monitor our team to ensure proper follow-through.
Our service model is applied to every solution we offer, ensuring partner satisfaction whether you use one or all of our services. With solutions ranging from IT Staff Augmentation to Managed Print Services and everything in between, there is nothing we can’t handle, allowing Basic ITS to be the single point of contact regardless of your need.
Julie Mawazini is the president and owner of Basic ITS. Under Julie’s guidance and leadership, Basic ITS expanded its operations in 2020 to a new facility in East Peoria, Illinois, creating dozens of jobs for area professionals during the height of the global pandemic. In addition, she has developed multiple partnerships with national and international companies to bring cutting-edge technology to Basic ITS’ central Illinois clients.
Julie is also an active supporter of numerous non-profit and service organizations throughout central Illinois, including but not limited to the OSF HealthCare Foundation, Children’s Hospital of Illinois, St. Jude Children’s Research Hospital, and EP!C. She currently serves as a member for the Germantown Hills Zoning Board of Appeals and the Germantown Hills School Citizens’ Advisory Council.
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